Switchboard Software

Switchboard Software Application for Virtual Office

As an 8x8 Virtual Office option, Switchboard is a great tool for your organization's receptionist/operator. Switchboard is a console software application that works on a PC in conjunction with the Internet and your Virtual Office telephones. It improves the efficiency of your call management immensely by providing your receptionist with a graphical overview and a simple way to manage your organization's telecommunication activity.
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A compressed view of the Switchboard interface.
Click here to see a picture of switchboard.

Key features of Switchboard are:

• Easy-to-use
  - no advanced computer application or experience necessary
• Multiple call viewing and handling
  - a full-screen display gives a comprehensive and accurate picture of organization's telecommunication activity style='font-size:9.0pt'>
  - point and click management of callers
• Direct transfer to extension's voicemail
  - saves everyone time by pushing a caller straight to the recipient's voicemail box
• Supervised call transfers
  - receptionist can announce a caller to recipient before they pick-up the phone allowing for a decision to take the call or not
• View of extensions status: In-Use (a green dot), Do Not Disturb, or Out of Service
  - see who is available and who is not in a group or a team or an entire organization and direct the call accordingly

Switchboard is a flexible and powerful application. With a few clicks of your PC's mouse, you can transfer a call, put a caller on hold and announce the caller to an intended recipient or search your organization's directory.

System Requirements

To operate your Switchboard, you must have the following requirements on your computer:

• Windows NT, 2000 or XP operating system
• 128 MB of RAM
• 200 MB of free disk space
• 10/100 Base-T Ethernet connection
• Java RTE (Microsoft Java or Sun Java)

How Much Does It Cost?

Switchboard costs $19.99 a month per installation and can be only added to Virtual Office service plans.

How Does It Work?

Software is downloaded to a PC and after installing and configuring; a receptionist or switchboard operator can manage incoming calls using a mouse to point, click and connect callers with single extensions, groups of extensions or voicemail. If a call comes in after-hours or while the operator is away, the auto-attendant can route calls to their appropriate destinations.